Users of Eazyweb services are required to agree and conform to the Terms of Service and Acceptable Use policies as defined in the topics below.
Violations of these policies may result in loss of service or other disciplinary action.
1. Abuse and spam
(Last updated: 18 October 2007)
(Previous version: none)
1.1 Spamming is forbidden. “Spamming” includes, without limitation, the transmission of unsolicited communications through the Eazyweb e-mail, instant messaging, SMS, chat rooms, discussion boards and similar facilities used for the purposes of communicating with other persons, creating false accounts for the purpose of sending Spam, sending unauthorized e-mail via open, third party servers, sending e-mails to users who requested to be removed from the mailing list and selling or exchanging the e-mail address of any person without that person’s consent. Eazyweb reserves the right to suspend or terminate the services in accordance with its General Terms should you breach this policy.
1.2 As a Eazyweb customer, should you infringe this policy, you will be held liable for any costs incurred by Eazyweb, both monetary and in reputation.
1.3 The use of any other service to make such a mailing or posting, with any reference to Eazyweb services (including but not limited to mailboxes, autoresponders, and Web pages), shall also be grounds for account termination as described above.
1.4 This is our first and most stringently enforced policy. Abusive behaviour can severely damage an online reputation and business. We will not tolerate such incidents of abuse.
2. Adult content
(Last updated: 18 October 2007)
(Previous version: none)
2.1 Our services are tuned for general purpose use. It is in the interest of efficiency and reliability to restrict these sites, in order to provide the best service for the majority of our customers.
2.2 Exceptions are made for educational sites.
2.3 Adult-oriented sites, designed for entertainment or commercial purposes, are not allowed on Eazyweb servers. Forbidden sites include those that provide access to pornographic materials, whether for free or for payment, regardless of whether adult verification is used or not.
2.4 If Eazyweb in its sole and unfettered discretion determines that any customer content violates any law, including the Film and Publications Act, 65 of 1966 or this policy, it may:
2.4.1 Request the customer to immediately remove such content; and/or
2.4.1 Require the customer to amend or modify such content; and/or
2.4.1 Without notice, terminate access to any services and/or suspend or terminate any services; and/or
2.4.1 Without notice, delete the offending content; and/or
2.4.1 Notify the relevant authorities of the existence of such content (if required by law or otherwise), make any backup, archive or other copies of such material as may be required by such authorities, disclose such elements of the customer’s date as may be requested by the authorities and take such further steps as may be required by such authorities.
3. Misuse of account features
(Last updated: 18 October 2007)
(Previous version: none)
3.1 Operating any service which makes an account feature available to third parties for any use other than normal access to that account's Web site is forbidden. Operating any service which enables or assists anonymous or abusive behavior by third parties is forbidden. Operating any service which affects the stability or reliability of any Eazyweb server or network component, impacts other users or the company negatively, or degrades quality of service is forbidden.
3.2 This includes but is not limited to third party access to CGI services, database hosting, counters, banner exchanges, autoresponders, mailboxes, mail forwarding, mail filtering, and content publishing systems. All account features are to be used solely in order to develop and implement the Web site(s) associated with that account. Resellers may make reasonable use of account features shared between multiple accounts they are being billed for.
3.3 This means that, for example, you cannot:
3.3.2 resell autoresponders to third parties
3.3.3 run a service like hotmail.com or gmail.com
3.3.4 run a service like pobox.com
3.3.5 run a service like linkexchange.com
3.3.6 run a service like thecounter.com
3.3.7 run CGI scripts for other sites
3.3.8 host a remailer.
4. Interactive chat
(Last updated: 18 October 2007)
(Previous version: none)
4.1 Interactive Web applications, of the specific type commonly known as "chat", are not allowed on Eazyweb servers, unless the server is a Fully Managed dedicated server and provided that it does not interfere with Eazyweb’s ability to manage the server on the customer’s behalf.
4.2 For the purposes of this policy, a "chat" system is defined as a Web site or portion thereof that encourages visitors to post messages in order to engage in "real-time" conversation with other visitors at the same site.
4.3 Interactive Web applications are not suitable for Eazyweb’s shared hosting environment due to the high levels of resource usage that they require.
4.4 Eazyweb, does permit its Users to host forums provided that they are moderated in accordance with Eazyweb’s Forum Rules published from time which inter alia require that the moderators filter out all unlawful, adult of explicit content.
4.5 Eazyweb permits its users to host their own personal web logs (blogs) on the following basis:
4.5.1 you accept and understand that any content that you provide to a blog enters an open, public forum, and is not confidential;
4.5.2 by disclosing personal information such as your name and email address in a blog, you acknowledge and understand that this information may be collected and used by other persons to communicate with you;
4.5.3 you may be held legally liable for the content that you provide in a blog;
4.5.4 Eazyweb does not generally monitor or moderate blogs run on servers it hosts and therefore does not have knowledge of the content on the blog’
4.5.5 Eazyweb does not condone, approve, endorse or support any content on the blog;
4.5.6 You use the blog at your own risk and indemnify Eazyweb against any liability, loss or damage resulting therefrom.
4.6 Eazyweb reserves the right to remove any offending content or stop or suspend your use of a blog or hosting a forum.
5. Resource usage
(Last updated: 18 October 2007)
(Previous version: none)
5.1 Where the volume or resource usage negatively impacts on other clients in our hosting environment - this may result in immediate suspension of hosting services. This may be due to excessive server hits, excessive bandwidth usage, inefficient scripts or database queries along with any other items for which system administrators deem a misuse of server resources.
5.3 These limits are subject to change and variation as necessary, at the sole discretion of Eazyweb.
5.4 The restrictions on mail delivery exist for a very simple reason: We run Web servers, not mail servers. Processing large amounts of mail adversely affects Web server performance.
5.5 If we find that you are performing bulk mail runs, regardless of whether it is Spam or not, we will have to deactivate your account and investigate. Please send such mailings through your local ISP's mailserver, or any other mailserver which you are authorized to use. Many such mailservers are configured especially to handle an extremely high volume of mail.
5.6 CGI scripts are to be run only by users with the appropriate account types -Basic or higher account levels for custom CGI scripting. No user may run CGI scripts for the benefit of external sites or services. This includes in particular all variations of "free Web counter" services.
5.7 The use of system resource limits is intended to prevent runaway CGI scripts on an unattended server. Also, processes with large memory footprints or hungry CPU requirements will incur swapping and other slowdowns that cause problems for every site on the server.
6. Database resource usage
(Last updated: 18 October 2007)
(Previous version: none)
6.1 MySQL and PostgreSQL databases are provided free-of-charge, subject to the conditions and restrictions below, to holders of the account types designated Basic and above.
6.1.1 Each qualifying individual account is limited to the allocated quota as published in the price matrix.
6.1.2 The size of the database is not monitored, but will account towards the total disk usage.
6.1.3 Databases may not be used for circumventing account disk allowances by storing web sites within the database.
6.1.4 Databases may only be used in conjunction with Eazyweb hosted accounts. Access to databases from outside our local network is provided strictly for site and database development.
6.1.5 Databases may not be used to store binary files (including but not limited to image and application files). These files should be stored within the user account and referred to in the database by a "pointer," if needed.
6.1.6 Eazyweb reserves the right to require changes to databases and database usage that has an adverse impact on a database server and/or other user databases on that server. Eazyweb may move the database to a new server, or in extreme cases, Eazyweb reserves the right to disable any database determined to be unacceptably harming performance of a database server.
6.2 Eazyweb reserves the right to implement further allowances for database usage in the future, as new tools for determining a database's server impact are developed.
6.3 This policy exists in order to protect the integrity and performance of the database servers for all users. Accounts that acquired more than 5 databases before this policy went in to effect will be allowed to operate them for the lifetime of that account.
7. Cron usage
(Last updated: 18 October 2007)
(Previous version: none)
7.1 Cron usage is not allowed.
8. Traffic usage
(Last updated: 18 October 2007)
(Previous version: none)
Monthly Traffic Usage on Web Hosting Starter & Business accounts
8.1 Every hosting account that Eazyweb offers has an allocated monthly traffic usage quota i.e. the Basic account has a monthly traffic quota of 1 500 MB, while the Master account has 5 000 MB of monthly traffic.
8.3 Over-usage is monitored and automatically billed as per Eazyweb’s price schedule: R90.00/GB over-usage. We do not sell traffic in portions less than 1GB. At the end of the calenar month the unused traffic expires.
8.4 Where applicable, customers are sent notification emails from Eazyweb informing them of any domains that have exceeded the allocated traffic usage quota, providing an opportunity to upgrade to a higher account or transfer to one of our German servers in order to avoid unnecessary over-usage charges.
9. Server side processes
(Last updated: 18 October 2007)
(Previous version: none)
9.1 The installation or operation of any stand-alone, unattended server-side process (daemons) on Eazyweb servers, with the exception of cron jobs subject to their own policy, is forbidden, except by special arrangement. This specifically includes IRC bots or clients as well as any redirector programs. Use of such a process to accept network connections, for any purpose whatsoever, is expressly forbidden. Violation of this policy will result in immediate account termination without warning.
9.2 This policy exists for several reasons:
9.2.1 To protect the CPU and memory resources available on each server.
9.2.2 To protect and enhance system security by not allowing unapproved third-party programs to accept connections from the outside world.
9.2.3 To allow us to be aware of any such programs, by requiring that special arrangements be made.
10. Security and cracking
(Last updated: 18 October 2007)
(Previous version: none)
10.1 Use of Eazyweb services to engage in any type of fraud, "cracking", malicious behavior, or harassment is expressly forbidden and may constitute a cyber crime under the Electronic Communications and Transactions Act 25 of 2002 (see ECT Act) which renders you liable to a fine or imprisonment. Interference with the proper operation of systems reachable via the Internet is forbidden. Compliance with the acceptable use policies of any network or system with which you connect through our service is required. Forging e-mail, Usenet postings, or other messages is forbidden. Trafficking in pirated software is forbidden. Port scanning or the use of similar tools is forbidden.
10.2 Use of Eazyweb services to publish or otherwise disseminate information about the availability of pirated software or other material that is being made available illegally, including the publication of a list of links to such material, regardless of disclaimers, is specifically forbidden. We do not condone or encourage any illegal material or behavior.
10.3 If inappropriate activity is detected, all accounts of the user in question will be deactivated until the investigation is complete. Prior notification to the user is not assured. In extreme cases, law enforcement will be contacted regarding the activity.
10.4 This policy simply requires that you use your accounts responsibly. Breaking into other systems, trying to break into ours, forging messages, swapping games with your friends - all of this is illegal and inappropriate for our userbase of Internet professionals.
10.5 Because of the potential legal and technical risks these activities can present to our service, we deactivate first, and ask questions later. This is necessary to protect our service for all customers.
11. Domain registrations
(Last updated: 18 October 2007)
(Previous version: none)
11.1 With regard to the support of domain names for "virtual hosting" and "parking", several points of policy apply:
11.1.1 For all domains, the nameservers must be selected and approved by Eazyweb, including all secondaries. Secondary name service is not shared with a third party except by special pre-arrangement.
11.1.2 Eazyweb reserves the right to refuse to host, register, or support domain names that it finds offensive or libelous. Judgement of what constitutes "offensive" or "libelous" shall be at the sole discretion of Eazyweb.
11.1.3 Eazyweb makes no attempt to exercise control over its customers' domains, and will not make modifications to administrative, billing, organization, or other associated records, without prior permission, except in cases of emergency or violation of this policy.
11.1.4 Registering any domain to our nameservers without the intent of paying our fees or the authoritative NIC's fees is expressly prohibited. Registering multiple domains with no intent of using those domains for service is forbidden. Anyone found to be "warehousing" domain names for resale or not in "good faith" will have their services terminated at our discretion, and we may contact the appropriate NIC and advise them of the situation.
11.1.5 The use of any domain name that is considered offensive, defamatory, libelous or violative of any local, state, federal or international law including any violation of intellectual property, copyright, trademark, trade secret, misappropriation and anti-dilution laws is strictly prohibited. It is the sole responsibility of the domain name owner to take all steps necessary to ensure that the domain name selected is not violative of any law or any other party's rights.
11.1.6 You agree to indemnify, defend and hold harmless Eazyweb from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting from your registration, acquisition or use of a domain name which damages either you, Eazyweb or any other party or parties, without limitation or exception.
11.1.7 Domain names that have been registered with Eazyweb as the Billing Contact and that have not been paid for within the period specified on the Eazyweb invoice will be deleted or reregistered into Eazyweb's ownership.
11.2 We are strongly opposed to anyone collecting large numbers of domain names and selling them off. If you need to hold onto a couple of names for future projects, that's fine; if you are registering hundreds of names just because they're combinations of words, or because you think someone might want the names from you in the future, you'll have to find service elsewhere.
11.3 Accurate ‘WHOIS’ information: Domain owners or resellers acting on behalf of the domain owner have a responsibility to ensure that the WHOIS information is accurate at all times. Eazyweb’s automated systems capture information that is provided for the domain ownership used to submit the application to the registration service provider; however it remains the registrant’s responsibility to ensure that this information is valid and remains accurate. Eazyweb will not accept liability for the failure of the domain owner or resellers acting on behalf of the domain owner to check their records. Failure to do so may result in the loss or deletion of your domain name.
12. Disk usage
(Last updated: 18 October 2007)
(Previous version: none)
12.1 Every hosting account that Eazyweb offers has an allocated disk space usage quota.
12.2 Where applicable, customers are sent monthly emails from Eazyweb notifying them of any domains that have exceeded the allocated disk space quota, providing an opportunity to reduce disk space or upgrade to a higher account in order to avoid unnecessary charges for over-usage.
12.4 In order for Eazyweb to operate with greater efficiencies and for our customers to have the flexibility and control of actively managing their disk space, an automated system tracks, notifies and charges for over-usage.